Product Search

Advanced Search
What's New!!!
Wine Regions
   France
     Alsace - White
     Bordeaux - Red
     Bordeaux - White
     Burgundy - Red
     Burgundy - White
     Champagne - White
     Champagne - Rose
     Loire Valley - White
     Rhone Valley - Red
     Rhone Valley - White
     Languedoc - Red
     Languedoc - White
     Provence - Rose
     Others - Sparkling
   Australia
     South Australia - Red
     South Australia - White
     West Australia - Red
     West Australia - White
     Victoria - Red
     Victoria - White
     Tasmania - Rose
   Italy
     Piedmont - Red
     Piedmont - Sparkling
     Tuscany - Red
     Campania - Red
     Veneto - Red
     Veneto - White
   Spain
     Ribera Del Duero - Red
     Rioja, Toro & Others - Red
   Chile
     Concha-y-Toro - Red
     Colchagua Valley - Red
   Argentina
     Mendoza - Red
   Austria
     Burgenland - White
     Vienna - Red
   Portugal
     Portugal - Red
     Portugal - White
     Portugal - Port
     Portugal - Rose
   New Zealand
     South Island - Red
     South Island - White
   California
     Napa Valley - Red
     Napa Valley - White
     Sonoma Coast - Red
     Sonoma Coast - White
   South Africa
     Paarl District - Red
     Paarl District - White
   Lebanon
     Lebanon - Red
   Japan
     Aichi Prefecture - Sake
Delivery Info




For all orders, we use both van delivery and Yamato (HK) Courier as our carriers. The delivery time normally requires 2 business days for all Hong Kong Territories.

Before wine products to be sent out, all orders must be paid by Paypal online through the payment gateway;

or,
by bank deposit / cash deposit into our bank account in advance, as follows:

(Beneficiary)
Chateau Cru Wine Limited
(Banker)
The Bank of East Asia, Limited
#015-267-68-00267-1 (Hong Kong Dollars)

Please return your bank receipt to us via fax (852) 3590 5060 or email to sales@chateaucru.com.hk after payment completed. Offical receipt can be separately issued upon request.

Free shipping
For delivery, free shipping will be provided for each order of above HK$2500. (If not, please provide the schedule). Chilled (temperature) service will also be freely provided during summer, ensuring perfect bottle conditions in delivery courses. For urgent delivery, an extra charge of HK$120 will be levied per order.

Our delivery charge to different districts in Hong Kong, for instances:

DELIVERY CHARGE 送貨費用

KOWLOON (九龍區) 運費
HK$150
HONG KONG (港島區) HK$150
N.T.  (新界) HK$150
Outlying Islands & Borders (離島及邊境地區)
長洲、東涌、迪士尼、馬灣、愉景灣、香港國際機塲、羅湖、落馬洲
HK$300

Delivery time

Orders will be processed soon after payment receipt to ensure that your items can be shipped to you on time. And you are expected to receive your orders within 2 working days, and prior delivery notification you will also be given. For Macau & Mainland China deliveries, please contact our representative at (852) 3590 6273 / (852) 3590 6741 for more details.

Remark: The above-mentioned remains the estimated delivery time only and we cannot be fully responsible for unavoidable delays due to customs and/or duty regulations and statutory procedures.


 
Refund


Customer who wants to return or refund the products, customer is necessary to contact with www.chateaucru.com.hk by an email after the confirmation of www.chateaucru.com.hk, then customer can return the www.chateaucru.com.hk authorized of the return products. (Please return or refund within three days after recognition.)

If more than three days or customer dose not contacts with www.chateaucru.com.hk before the customer returns the products, www.chateaucru.com.hk will not accept the customer return or return.

The cost burden of return or refund is borne by customers.

Goods Return due to Company reasons:

Delivery of products and merchandise ordering different (mistakenly delivery).

The cost burden of return or refund is borne by www.chateaucru.com.hk.

Please be sure all the mistakenly delivery products return to www.chateaucru.com.hk. If one product is missing, www.chateaucru.com.hk will not transact the procedures of return.

In the following cases, the return and refund will not be accepted.

  1. After the arrival of products, customer dose not contact with www.chateaucru.com.hk by email within two days.
  2. Products have been opened.
  3. Discounted Products.


Customer wants to exchange products, please contact www.chateaucru.com.hk first. If the result of the exchange of products in short supply, and to stop trafficking, and so can not be sent, the purchase price of products will be refunded to customer.

Methods for the return: Customer sends return and Refund Contact Invoice and the return products to a return address.

After the return products arrive in www.chateaucru.com.hk and have confirmed by www.chateaucru.com.hk, we will send exchange products. If customer sends the return products without return and Refund Contact Invoice, the handling procedures may be delayed.

 
 Eng /  简
My Account Login
*Email Address :
 
 Password :
 
 Pic. Code :
 
Sign up as a new member.
Forgot Password

Your Shopping Cart
View Cart
Check Out
Order Tracking
Delivery Details

Click below links for further freight details:

Hong Kong
China
Macau
Chateau Cru Wine Limited

All right is reserved by www.chateaucru.com.hk Powered by AsiaPac Net Media Ltd.