For all orders, we use both van delivery and Yamato (HK) Courier as our carriers. The delivery time normally requires 2 business days for all Hong Kong Territories.

Before wine products to be sent out, all orders must be paid by Paypal online through the payment gateway;

or,
by bank deposit / cash deposit into our bank account in advance, as follows:

(Beneficiary)
Chateau Cru Wine Limited
(Banker)
The Bank of East Asia, Limited
#015-267-68-00267-1 (Hong Kong Dollars)

Please return your bank receipt to us via fax (852) 3590 5060 or email to sales@chateaucru.com.hk after payment completed. Offical receipt can be separately issued upon request.

Free shipping
For delivery, free shipping will be provided for each order of above HK$2800. (If not, please provide the schedule). Chilled (temperature) service will also be freely provided during summer, ensuring perfect bottle conditions in delivery courses. For urgent delivery, an extra charge of HK$180 will be levied per order.

Our delivery charge to different districts in Hong Kong, for instances:

DELIVERY CHARGE 送貨費用

Delivery time

Orders will be processed soon after payment receipt to ensure that your items can be shipped to you on time. And you are expected to receive your orders within 2 working days, and prior delivery notification you will also be given. For Macau & Mainland China deliveries, please contact our representative at (852) 3590 6273 / (852) 3590 6741 for more details.

Remark: The above-mentioned remains the estimated delivery time only and we cannot be fully responsible for unavoidable delays due to customs and/or duty regulations and statutory procedures.

Customer who wants to return or refund the products, customer is necessary to contact with www.chateaucru.com.hk by an email after the confirmation of www.chateaucru.com.hk, then customer can return the www.chateaucru.com.hk authorized of the return products. (Please return or refund within three days after recognition.)

If more than three days or customer dose not contacts with www.chateaucru.com.hk before the customer returns the products, www.chateaucru.com.hk will not accept the customer return or return.

The cost burden of return or refund is borne by customers.

Goods Return due to Company reasons:

Delivery of products and merchandise ordering different (mistakenly delivery).

The cost burden of return or refund is borne by www.chateaucru.com.hk.

Please be sure all the mistakenly delivery products return to www.chateaucru.com.hk. If one product is missing, www.chateaucru.com.hk will not transact the procedures of return.

In the following cases, the return and refund will not be accepted.

1. After the arrival of products, customer dose not contact with www.chateaucru.com.hk by email within two days.
2. Products have been opened.
3. Discounted Products.

Customer wants to exchange products, please contact www.chateaucru.com.hk first. If the result of the exchange of products in short supply, and to stop trafficking, and so can not be sent, the purchase price of products will be refunded to customer.

Methods for the return: Customer sends return and Refund Contact Invoice and the return products to a return address.

After the return products arrive in www.chateaucru.com.hk and have confirmed by www.chateaucru.com.hk, we will send exchange products. If customer sends the return products without return and Refund Contact Invoice, the handling procedures may be delayed.

Click below links for further freight details: